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The following tips will help solve many common problems encountered while using GlobalAccess.
General Tips
| • | Make sure you are using the appropriate card in the correct geographic region: a BroadbandAccess/NationalAccess card in the US, Canada or Puerto Rico or your U630 card in rest of world |
| • | Ensure that the wireless network's coverage extends to your current location. |
| • | Ensure that you performed an over-the-air with your BroadbandAccess or NationalAccess PC card prior to leaving the US. |
| • | Confirm that you have an up-to-date version of VZAccess Manager. |
| • | Confirm that your SIM card is properly inserted in the U630. |
| • | If your connection speed seems slow, please keep in mind the fact that neither GPRS nor UMTS will provide a connection speed as fast as EVDO: |
| o | GPRS operates at: 20-40 Kbps up/down |
| o | UMTS operates at: 64 Kbps up, max. 384 Kbps down |
Cannot connect using U630 overseas - Not finding network "Searching for network" message in VZAccess. LED on PC card is solid RED
| • | Verify that you are not trying to connect with a BroadbandAccess/NationalAccess PC card while outside the US. |
| • | Check that the PC card is inserted correctly and that the SIM is installed correctly. |
| • | Ensure that the wireless network's coverage extends to your current location. You may be in a non-covered service area. |
Cannot connect using U630 overseas - VZAccess Manager finds a network, however "Connect" button cannot be selected.
| • | Re-run device wizard. Click on "Options" tab, Run Wizard or hit CRTL-N. |
| • | Shutdown VZAccess Manager and reboot your PC. |
Cannot connect using U630 overseas - Constant "Powering on device message" in bottom left corner. LED on PC card is flashing RED
| • | Remove PC card and reboot PC |
| • | Check that SIM card is correctly inserted into U630 |
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