WWAN Devices

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If using a WWAN (UMTS/GPRS/1xEV-DO/1XRTT/CDMA) PC card, try removing it and reinserting it. For UMTS/GPRS devices, check that the SIM is inserted correctly. You may need to close Wizard and rerun or reboot PC after removing your card. It is important to ensure that the card is removed properly using "Unplug or Eject Hardware" process.

•	Identify any software that uses the serial port on your computer or other USB devices (such as Microsoft Windows CE services, ActiveSync and Palm HotSync) and exit all of these programs. See Turning Sync Applications On and Off.

•	Check with your computer manufacturer to verify your serial port or USB port is enabled and properly configured.

•	If using a USB cable be sure to follow the documentation supplied with it to get it installed as a serial port or USB modem, before installing VZAccess Manager. If you have done this, also try disconnecting the USB cable from the PC and the wireless phone, then reconnect it and try again.

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If you are using a NationalAccess capable wireless phone and cable, verify the serial port speed setting on the phone is set to 19,200 or 115,200. If your serial port supports 115,200 or 230,400, VZAccess Manager will automatically set the phone to the best speed setting. See your wireless phone's manual for instructions on how to do this. If your wireless phone does not have a speed setting, power it OFF, then ON again.

Cannot connect using U630 overseas - Not finding network "Searching for network" message in VZAccess. LED on PC card is solid RED

•	Ensure that the wireless network's coverage extends to your current location. You may be in a non-covered service area.

Cannot connect using U630 overseas - VZAccess Manager finds a network, however "Connect" button cannot be selected.

Cannot connect using U630 overseas - Constant "Powering on device message" in bottom left corner. LED on PC card is flashing RED

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If you are using VPN (Virtual Private Networking) you may require proxy settings on VZGlobal, BroadbandAccess and NationalAccess if you wish to access the Internet when connected to a corporate network through VPN. To see if this is the case disconnect from your VPN and see if you can access the Internet directly. For additional information see Turning Proxy Settings On and Off.

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If you are using a PC provided by your employer it's possible they might be using Microsoft's Winsock Proxy or a similar program that enforces Proxy settings without having to enter any proxy settings in your web browser. If this is the case, you will only be able to access the Internet when using VPN. To access the Internet directly you will have to disable the Winsock Proxy. Usually these applications have an icon in Control Panel that allows turning them on and off. Check with your Network Administrator if you think this might be the case.

•	Some Internet Service Providers require that you be connected through them to access their mail server to send e-mail. See section on E-mail Options.

•	Refer to your computer manual for help in managing your serial COM ports and USB ports, to resolve potential resource conflicts.

•	Exit any applications that may use serial ports or USB ports, that might be causing a conflict and try again.

•	While trying to use your wireless device, remove any unrelated PC card (PCMCIA) modems from your computer.

My connection fails immediately, or I get a "Call Failed" message on the display of the wireless phone.

•	If using a wireless phone and cable, check the battery strength indicator on the display of your wireless phone. Low power may cause loss of signal.

•	Raise the antenna on your wireless phone, and verify that there is a "D" on the display to indicate digital coverage. If you are not within the digital coverage area, wait until you are back in Verizon Wireless digital coverage to place your call. Try to connect again.

•	Try powering the wireless phone OFF, then ON again. If using a PC card you can remove it and reinsert it. Then try to establish your session again.

My connection fails, and I am getting a "Signal Faded" message on the display of my wireless phone.

•	Raise the antenna on your wireless phone, and verify that there is a "D" on the display to indicate digital coverage. If you are not within the digital coverage area, wait until you are back in the Verizon Wireless digital coverage area to place your call.

My communication software shows that I am connected, but my wireless phone does not.

•	Depending on your device and your NationalAccess or BroadbandAccess plan, your data session may disconnect during a dormant state. See your Calling Plan brochure for details. Select disconnect, then connect again

•	Your call may have been disconnected due to a network anomaly. Disconnect and try to establish your session again.

I get disconnected while using Mobile Office, or while dialed in to my corporate network.

•	If possible, raise the antenna on your wireless device, and verify that there is a "D" on the display to indicate digital coverage. If you are not within the digital coverage area, wait until you are back in the Verizon Wireless digital coverage area to place your call.

•	Check the battery strength indicator on the display of your wireless phone. Low power may cause loss of signal.

•	Make sure the data cable between your wireless phone and your computer is securely connected to both devices.

•	Your corporate network or Internet service provider may have disconnected you. If the problem persists, contact your Internet service provider or corporate network administrator for support.

•	Check your application software setup to see if it has an inactivity timeout. Increase the timeout to match your needs.

•	Some wireless phones do not support the commands used to determine the battery and signal levels. If the display of the phone differs with what is displayed in VZAccess Manager use the information displayed on the phone.

•	You can set VZAccess Manager to display the notebook's battery level instead of the battery level of the wireless device. This will resolve the powering off issue if it is occurring. See WWAN Specific Settings.

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Also keep in mind the battery levels in VZAccess Manager cannot update when the wireless phone is in use. The default setting is to query the wireless phone when the program starts, right before you establish a session and when you disconnect. So the levels are a snapshot; they do not constantly update. You can refresh the levels when you are not in a session by selecting "Tools," "Refresh Signal Levels" from VZAccess Manager's main screen.

•	Try powering the wireless phone OFF, then ON again. If using a PC card you can remove it and reinsert it. Then try to establish your session again.

•	Raise the antenna on your wireless phone, and verify that there is a "D" on the display to indicate digital coverage. If you are not within the digital coverage area, wait until you are back in the Verizon Wireless digital coverage area to place your call.

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If using a USB cable, be sure you connected it to the same port it was connected to when you configured VZAccess Manager. You can reset the USB drivers by unplugging and reconnecting the USB cable. If necessary, from VZAccess Manager's main screen you can select "Tools," "Run Wizard" to run the setup wizard again to redetect and configure the phone.

Every time I try to establish a BroadbandAccess or NationalAccess connection, it fails.

•	If you feel you may have incorrectly entered your wireless telephone number during initial setup, from the menu bar select "Options" and then "Run Wizard." After the wizard finishes, try connecting again.